Privacy Policy

PENYN DIGITAL SOLUTIONS PRIVATE LIMITED (“Company”, “We”, “Our”, “Us”) is committed to respecting and protecting the privacy and personal information of its users and business associates (“You”, “Your”). This Privacy Policy outlines our practices regarding the collection, use, storage, processing, and disclosure of personal information when you access or use our website, platform, and related services.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

1. Definition and Description

For the purpose of this Privacy Policy, “Personal Information” refers to any information that can identify or be linked to a specific individual. Such information may include, but is not limited to:

  • Full Name
  • Residential or Office Address
  • Email Address
  • Contact Number
  • Debit/Credit Card Details (including cardholder name, expiry date, etc.)
  • Mobile, Data Card, or DTH Service Information
  • Electricity or Utility Connection Details
  • Any other information voluntarily provided by users or business associates while availing services through the website or platform of PENYN DIGITAL SOLUTIONS PRIVATE LIMITED, if applicable.
  • Personal Information may be collected when users register, transact, communicate with us, or access our services.

Personal Information may be collected during registration, transactions, communication, or interaction with our services.

2. Exception to the Privacy Policy

Personal information or data disclosed by users or business associates in public forums—including but not limited to discussion boards, social media platforms, blogs, public chat rooms, communities, classifieds, or any other publicly accessible environment—shall not be considered confidential or protected under this Privacy Policy. Such information is deemed to be shared voluntarily in public spaces and is not treated as personal or sensitive data under the policy of PENYN DIGITAL SOLUTIONS PRIVATE LIMITED.

3. Use of Personal Information and Data

PENYN DIGITAL SOLUTIONS PRIVATE LIMITED may use the personal information provided by users or business associates for the following purposes:

  • To provide services specifically requested by the user.
  • To troubleshoot issues, resolve disputes, and support customer service needs.
  • To process payments, collect dues, or complete legitimate transactions.
  • To maintain a safe and secure service environment.
  • To send notifications, service-related updates, promotional information, or offers.
  • To analyze user interests and improve service quality.
  • To prevent fraudulent activities, unauthorized access, errors, or misuse.
  • To enforce terms and conditions or comply with regulatory requirements.
  • Personal information is used solely for lawful and necessary operational purposes.

4. Disclosure of Information

PENYN DIGITAL SOLUTIONS PRIVATE LIMITED may share personal or sensitive information with third parties only under the following circumstances:

  • When required to provide services requested by the user.
  • When necessary to complete a lawful transaction or process.
  • For reporting obligations under applicable terms, regulatory norms, or contractual requirements.
  • When disclosure is mandated or permitted by law, regulation, or a competent authority.
  • With trusted external service providers who assist in service delivery, strictly on a “need-to-know” basis.
  • We do not sell, trade, or disclose personal information to external parties for purposes unrelated to service delivery or legal compliance.

5. Security Practices and Measures

PENYN DIGITAL SOLUTIONS PRIVATE LIMITED adopts appropriate and reasonable security practices to ensure the safety, confidentiality, and integrity of personal information. These measures include: Restricting information access to authorized personnel only.

Providing mandatory training to employees on data protection and secure handling practices.Implementing administrative, technical, and physical safeguards to protect against unauthorized access, misuse, or breach.

We are committed to continually improving our security framework to align with industry standards and legal requirements.

6. Updates to the Privacy Policy

PENYN DIGITAL SOLUTIONS PRIVATE LIMITED reserves the right to modify, update, or revise this Privacy Policy at any time, as and when required.

All updates will be posted on our website, and continued use of our services after such updates shall constitute your acceptance of the revised policy.

Thank you for trusting PENYN DIGITAL SOLUTIONS PRIVATE LIMITED